Privacy policy
Last Updated: May 7, 2026
Welcome to Krumaya Business Solutions.
This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, contact us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. About Us
Krumaya Business Solutions provides digital services including:
- Website Design
- Shopify Store Development
- Landing Pages
- Website Redesign
- Business Websites
- Branding Support
- Website Maintenance
Our goal is to provide modern, professional, and performance-focused digital solutions for businesses.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Business Name
- Social Media Links
- Business-related details
Project Information
- Website requirements
- Design preferences
- Brand assets
- Images, content, and files shared by the client
- Project-related communication records
Technical Information
- Device type
- Browser information
- IP address (In some cases)
- Website usage data
- Cookies and analytics information
Payment Information
We may store:
- Payment confirmations
- Transaction references
- Billing-related communication
We do not ask & stores your sensitive payment details such as:
- Card PINs
- CVV numbers
- Banking passwords
3. How We Use Your Information
Your information may be used to:
- Provide and manage services
- Communicate regarding projects
- Verify payments
- Deliver support
- Improve our services and website experience
- Maintain project records
- Protect against fraudulent or abusive activity
We do not sell or rent client information to third parties.
4. Communication Policy
Clients may contact us through:
- Website forms
- Social media platforms
- Calls
By contacting us, the client agrees to receive project-related communication from our team.
Important project discussions, approvals, updates, and confirmations may be maintained for business and support purposes.
5. Service Booking & Client Responsibilities
Services are generally discussed and finalized through official communication channels before payment.
Clients are responsible for:
- Providing accurate project information
- Sharing required content and materials
- Providing business email access where required
- Maintaining timely communication during the project
Failure to provide required information or delayed responses from the client may affect project timelines.
In such situations:
- Project delivery may be delayed
- Other ongoing client projects may affect scheduling priority
- Refunds will not be applicable due to client-caused delays
However, we aim to complete projects as efficiently as possible and provide reasonable support throughout the process.
6. Payment Information
Payments are processed through trusted third-party payment providers.
By making payment for our services, the client agrees to:
- Our Terms of Service
- Return & Refund Policy
- Service-related conditions
Detailed refund-related terms are available separately in our Return & Refund Policy.
7. Revisions & Support Policy
After project completion:
- Clients are eligible for up to 5 minor edits or revisions
- Minor revisions must be requested within 14 days after project delivery
- Clients also receive 14 days of basic support
Examples of minor revisions include:
- Text changes
- Image replacements
- Small layout adjustments
- Minor content edits
Additional revisions, major redesigns, rebuild requests, or structural modifications may require additional charges.
8. Website Modification Disclaimer
After project delivery, clients are strongly advised not to make technical modifications independently.
Krumaya Business Solutions will not be responsible for:
- Website damage
- Broken layouts
- Plugin conflicts
- Functional issues
- Design corruption
- SEO damage
- Technical complications
caused by:
- Client-side modifications
- Unauthorized edits
- Third-party interference
For changes or technical assistance, clients should contact our team directly.
9. Working Hours & Availability
Our support channels may remain active for communication purposes.
However:
- Project development and active work are performed only during official working hours
- 24/7 continuous development services are not provided
Response times may vary depending on workload, project complexity, and communication timing.
10. Prohibited Projects & Services
We reserve the right to refuse services related to:
- Gambling platforms
- Adult or explicit content
- Illegal products or services
- Copyright-infringing material
- Fraudulent activities
- Harmful or abusive content
Any project violating applicable laws or ethical standards may be rejected immediately.
11. Third-Party Services
Our services may involve third-party platforms and providers including:
- Shopify
- Hosting providers
- Domain providers
- Plugins and applications
- Payment service providers
- Analytics tools
We are not responsible for issues, outages, or policy changes caused by third-party services.
12. Data Protection & Security
We take reasonable precautions to protect client information and project data.
However:
- No online platform or digital system can guarantee complete security
- Transmission of information over the internet always carries some level of risk
Clients are advised not to share highly sensitive information through unsecured channels.
13. Policy Updates
We reserve the right to modify or update this Privacy Policy at any time without prior notice.
Updated versions will be published on this page with the revised “Last Updated” date.
14. Contact Information
Krumaya Business Solutions
Website: https://krumaya.com/
Email: team.krumaya@gmail.com